Service Level Agreement (SLA)

Last updated: March 16, 2026

Key Metrics

  • 99% uptime guarantee
  • 93-96% click accuracy (self-healing agents)
  • 25,000+ tasks/day in production

Self-Healing Agents

When a UI changes or an unexpected dialog appears, the agent catches it, adapts, and keeps going. A reflection agent verifies every action against what's on screen and self-corrects before the workflow breaks. No more rebuilding scripts every time a vendor ships an update.

93-96% click accuracy vs 80-85% for other computer-use approaches.

Observability

Replay full video recordings of every automation run. Get failure notifications directly in Slack. Debug with screenshots and full execution context instead of guessing.

  • Full video replay of every desktop automation run
  • Screenshots at each step with execution context
  • Failure notifications directly in Slack
  • Per-step breakdown with processing time, status, and errors
  • Error pattern analysis via AI assistant

Data Retention

  • Standard: 90 days execution data and recording retention
  • Premium: 1 year execution data and recording retention

Deployment

Computer use agents that run on Windows VMs or in the browser. On-premise, cloud, or Citrix. One API call triggers execution. Install our lightweight agent on any Windows VM. It connects and waits for workflow executions. No complex infrastructure.

  • Cloud: Managed Windows VMs hosted by Minicor
  • On-Premise: Containerized inside your network. No data leaves your perimeter.
  • Citrix / RDP: Agents connect through remote desktop environments
  • Browser-Based: Lightweight browser automation for web-only targets

Support

Standard

  • Email support with 24-hour response times
  • Documentation and knowledge base access
  • Implementation support during go-live

Premium

  • Dedicated Slack channel with 4-hour response times
  • Embedded engineers during first 2-4 weeks
  • Priority escalation path
  • Quarterly business reviews

Alerting and Failure Recovery

When automations encounter issues, alerts route to your monitoring systems:

  • Slack
  • OpsGenie
  • PagerDuty
  • Datadog
  • Custom webhooks

Self-healing agents automatically retry failed actions. If recovery fails, tasks queue for human review with full execution context.

Security

SOC 2 Type II certified and HIPAA compliant. For on-premise deployments, the entire platform is containerized and runs inside your network. No data leaves your perimeter.

  • In transit: TLS 1.3
  • At rest: AES-256 encryption

For more information about our security measures, visit our Trust Center.